Refund policy

Replacement Part Policy

Kloset Closet will replace any damaged or missing elements of your project within 30 days of placing the order at no cost to you. Our goal is complete customer satisfaction and we will do all in our power to resolve any issue.

Please contact Customer Service via our online chat, emailing Sales@Klosetcloset.com or by calling 833-355-6738. We will do our best to accommodate any concerns.

Return/Refund Policy

• Kloset Closet must authorize all returns. Please contact our customer service department to initiate a return by either emailing Sales@Klosetcloset.com or by calling 833-355-6738.
• Returns must be requested within 30 days of placing the order.
• You will be issued an RMA # and the return address for the return items.
• All items being returned must be in the original, unopened packaging.
• There are NO returns on any assembled closets, opened boxes, damaged items, discontinued/clearance items, panels, fillers, moldings, and accessories.
• Customer is responsible for all return shipping fees and up to a 20% restocking fee.
• Any product returned that is damaged, opened or in un-sellable condition will NOT receive a credit
• Credits for qualified returns will be issued once the product is restocked (within five business days of receiving the return)
• All refunds will be credited to the form of payment used on the original order. Credit card refunds may take 5-10 business days to reflect on your statement.
• Credit applied is for the product being returned only, minus the restocking fee.
• No credit will be issued for lost or damaged items that occurred during transit or that have been assembled or installed by the customer.
• Contact Customer Service via our online chat or by calling 833-355-6738 for more information.
• Kloset Closet is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items.